What SLA response times do you offer?

We offer tiered SLA response times typically ranging from 4-hour emergency response for critical failures to next-business-day for non-critical faults. Custom SLAs are negotiated per contract.

Do you maintain sites in remote areas?

Yes — maintaining remote rural and inter-city sites is one of our strengths. Our field teams are equipped and experienced for travel to remote locations across Pakistan.

Can you take over maintenance of a network from another contractor?

Yes — we carry out a structured transition process including site surveys, database verification and spare parts handover to ensure continuity of service from day one.

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Services / Telecommunication

Maintenance

24/7 network maintenance and field support services.

Network downtime costs operators revenue and affects the communities they serve. RS provides structured maintenance services — from planned preventive maintenance to 24/7 corrective response — to keep Pakistan's telecom infrastructure operational.

Key Benefits

Planned maintenance reduces unexpected failures

Fast corrective response minimises Mean Time To Restore (MTTR)

Experienced field teams diagnose and resolve complex faults

Spare parts management reduces lead time for repairs

Regular reporting provides operators with performance visibility

Coverage across urban and remote locations

Our Process

Contract Mobilisation

Site database setup, spare parts stocking, team deployment and SLA alignment.

Planned Preventive Maintenance

Scheduled site visits, cleaning, lubrication, torque checks, battery testing and report.

Alarm Monitoring

NMS alarm monitoring and first-line remote troubleshooting.

Corrective Maintenance

Field dispatch within agreed SLA response times for fault resolution.

Emergency Response

24/7 emergency callout for critical network failures.

Reporting & Review

Monthly KPI reports covering site availability, MTTR, fault trends and recommendations.

Features Included

Planned preventive maintenance (PPM) programmes

Corrective maintenance within agreed SLAs

24/7 emergency response

Tower, power, transmission and active equipment maintenance

Battery and power plant servicing

Air conditioning and HVAC maintenance

Spare parts management

Monthly performance and KPI reporting

Frequently Asked Questions

Ready to discuss your maintenance project?

Let's scope a solution built around your site, load and objectives.

Start Your Project

Why Choose RS

24/7 emergency response

Remote site coverage

4-hour critical SLA capability

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